HUMANX FOR CUSTOMER SERVICE Deliver trust, speed, and personalization at scale
EXPLORE OTHER JOB FUNCTIONS
PHILOSOPHY
AI is moving faster than ever—and the companies winning loyalty are those reimagining customer experience with AI at the core. From generative copilots to predictive insights and sentiment-aware support, your role isn’t just about resolution anymore—it’s about delivering trust, speed, and personalization at scale.
At HumanX 2026, you’ll connect with Heads of CS, CX strategists, and AI builders who are transforming service into a growth engine while keeping the human touch front and center.
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WHY ATTEND
Join us in San Francisco as the most influential marketers and content creators share how to:
Leverage AI to reshape every customer touchpoint
Go beyond support to drive revenue and retention
Automate low-impact tasks so you can focus on what matters most
Orchestrate a seamless omni-channel experience for your customers
Prove the value of success with AI-powered analytics tied to your efforts
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WHO SHOULD ATTEND
// VP of Customer Experience // Director of Customer Support // Chief Customer Officer // Director of Contact Center Operations // Customer Service Innovation Lead // Head of Support Automation // Experience Design Lead // Workforce Optimization Manager
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KEY SPEAKERS
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PROGRAMMING
SUGGESTED TRACK
CUSTOMER ENGINE
Customer Engine examines how customer-facing teams–from marketing to sales to support–are using AI to engage smarter, sell faster, and deliver better service at scale. You’ll learn from the leaders building AI-driven growth engines and see how brands are personalizing the entire customer journey with unprecedented speed and precision.
CURATED MATCHMAKING
Connect to professionals in line with your role and function, including those leveraging AI for customer success and personalization.
INDUSTRY DINNERS
Attend exclusive, invite-only salons for GenAI.
PEER E[X]CHANGE
INTERACTIVE WORKSHOPS
Experience immersive learning among your peers as we dive into AI-powered playbooks.
PEER E[X]CHANGE
CASE STUDY SHOWCASES
Obtain proven, real-world strategies for successful AI-forward customer services.
GET THE FULL SCOPE
Want an in-depth look at the marketing and sales superstars you’ll see at HumanX? Download our 2025 Attendee Snapshot today!
